Shipping policy.

Shipping destinations

We offer free worldwide shipping on all orders. There is no minimum order value.

Delivery times

The estimated delivery time is 5-9 business days after dispatch, depending on your location. Please note that delivery times are estimates and may vary depending on the destination country, peak periods, customs processing, or circumstances beyond our control (such as carrier delays or extreme weather).

Shipping costs

Shipping is free on all orders worldwide. There is no minimum order value.

Order processing

Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays). Every order is carefully packed and quality-checked before it is dispatched. Once your order has shipped, you will receive a confirmation email with tracking (where available).

Order tracking

Where available, all orders include tracking. Tracking details are sent to you by email once your order has shipped.

Incorrect address

Please make sure your delivery address is complete and correct at checkout. If an order is returned to us due to an incorrect or incomplete address, additional shipping costs may apply for re-delivery.

Lost or delayed parcels

If your order does not arrive within the expected timeframe, please contact us at support@sylvenna.com. We will investigate the issue with the carrier and work with you to find a solution as quickly as possible.

Split shipments

In rare cases, orders may be shipped in multiple parcels. You will not be charged any additional shipping costs.

Taxes, customs and import duties

Prices shown on our website are exclusive of VAT. Shipping is free.

All orders are shipped under the delivery term 'Delivered Duty Unpaid' (DDU). This means that you, as the customer, are the importer of record and are responsible for any import costs arising in the destination country. Depending on the country, import duties, VAT, and handling or customs clearance fees charged by the carrier may apply. These charges are determined by the relevant authority in your country, are payable by the customer, and are outside our control.